Phone:028 71882127 Have your Computer problems fixed On-Site in your own home or office by a Local expert, almost always fixed on-site while you wait.

December 2nd, 2009
by admin
No more computer headaches…
Dear Friend,

So you have probably arrived here because you have a computer problem and need some help.

If you want it fixed fast by someone who won’t overwhelm you with jargon, you have come to the right place…

I’m Michael, a local computer expert here in Strabane. I started Rapid Response Computer Services to provide really good computer help along with really good service. I started with computers when I was 9 and 28 years later, I have developed a kind-of “knack for technology”.

The Team
Myself and a very select few others with ‘the knack’ use these skills to help everyday people with Computer problems. Our team is very small, as I am extremely selective.

In my business I am fortunate enough to combine my passion for computers with my interest in helping people.

Quick Facts:

- I come to help you in your Home or Office

- 90% of technology problems fixed on-site while you wait.

- Unique 100% Risk free satisfaction guarantee

- We are patient and promise to talk to you without using jargon and always try to make things easy to understand

- We set specific appointments and take them very seriously so we both know what to expect.

- Honesty and having your best interest at heart is always
very important to us.

Here is what one of my clients has to say:

“The PC was running extremely slow and there were software issues that stopped me accessing programs that I previously was using.
I had sought verbal assistance from PC experts at my place of work and still had not been able to rectify all the problems. I was desperate to get the PC fixed and Michael presented as a professional, both on his website and over the phone. On his prompt attendance at my house, just reaffirmed Michael’s professional manner and expertise with computers.

Michael is easy to talk to and I felt comfortable speaking with him on the phone, even though we had not met.

Here is what another client had to say:

“Michael was fast efficient and professional in the way that the problems were fixed. Nothing was left unsolved and he was only too pleased to answer any questions and help us out in any way he could. He was extremely helpful.”

Some of the most common things we can help you with:

  • Computer Repairs
  • General Troubleshooting
  • Virus & Spyware removal
  • Wireless Networking
  • Internet Troubleshooting
  • Email Setup & Configuration
  • Apple Mac & Windows Xp & Vista
  • Fix freezing or Crashed Computers

This is the process I use with my clients;

  1. I seek to understand your Computer problem and asses whether we are a good fit. If I am confident to help with your problem, proceed.
  2. I explain if anything is needed before I arrive and how I work.
  3. I check my schedule and yours, and give you a specific time slot. I then block it off in my diary so nothing else gets in the way.
  4. I arrive On-Site, help you with your problem and get the job done. (You can watch and ask questions, or “leave it to me”… I don’t mind either way)

Who I work for (an interesting range):

  • Everyday people in their homes – We help all kinds of everyday people in their homes with their computers. We have clients from all kinds of backgrounds, for instance we have clients that are Parents, Students, Accountants, Gardeners, Painters, Mechanics, Natural therapists, Small Business Owners. We enjoy meeting a large variety of people because it makes our work very interesting.

The guarantee that makes me so vulnerable, larger Computer Support services can’t afford to offer it

.

My 100% Risk free Satisfaction Guarantee

If you are not 100% satisfied with our service for any reason, don’t pay a single penny.

Here is how it works: We come out to work for you and don’t ask for any payment until the job is done. As we are finishing, I ask that you tell me if there is anything at all we have overlooked or you are not happy with. We will attempt to fix it for you then and there, on-site before we leave. If we cannot fix the problem, or for any other reason you are still not happy and we cannot resolve the issue, we won’t charge you for the service.

I take onboard all the risk, so you don’t have to…
Usually the risk is on the buyer, for example you buy a car and as soon as you experience owning it (and driving it around for a few days) it is yours, you can not take it back…

With my guarantee, you get to experience the results of having your computer fixed, before making any payment and then… only pay if you are 100% satisfied!

All I ask is that you are honest and don’t use this guarantee as a way to take advantage of us.

How is this better than ‘no-fix-no-fee’?
Sometimes our best recommendation is not to fix a problem; e.g. if we feel it is better for you to put the money towards a new pc, we will simply charge you for the inspection time, instead of charging you for repairs possibly worth more than the pc.

This kind of guarantee motivates us to occasionally turn down work… if I feel that we are not the best people to help you, we will be the first to let you know.

The things we CAN help you with;

I fix Computers that are freezing or crashing
General Troubleshooting, General PC Problem Solving
On-site One on One Tuition & Handholding
Wireless Networking & Wireless Security
Internet Troubleshooting & Setup of ADSL, Dialup, Wireless broadband
Networking Multiple PCs
Email Setup & Configuration
Anti-Virus setup, Virus & Spyware removal, Computer Security
Computer Repairs of General Problems or Computers not powering up
Linux, Apple Mac & Windows Xp & Vista
Computer Upgrades & Advice on new computers for existing clients

The things we can not help you with;

As I like to stick to what I am good at and guarantee it, there are some things I don’t do:

Once off over the phone-only help. (I do 99% on-site work and only provide phone help for existing clients)

The service I offer you;

  • I come to you and help you On-Site
  • You get reliable specific time appointments, I always show up
    (if I am running late I will let you know)
  • Urgent service option – less than 8 hour turnaround service or standard service
  • My Exclusive 100% Satisfaction Guarantee
  • Polite, Professional, friendly service
  • I speak Jargon-Free, I wont confuse you and use bread and butter English to explain to you what is going on (if you want to know)
  • Personal service, you speak directly to me (I am the lead technician) no need to deal with a large corporate nameless faceless company
  • I supply only legit 100% legal software
  • I work from 9am till 6pm Monday till Friday.

If you’ve read this far, what you have read probably makes sense so pickup the phone,

Now give me a call…

Phone Michael

028 71882127

To book an appointment.

Please only call between 9am – 6pm Monday till Friday

If I am driving or on-site working, I may not be able to answer my phone as a courtesy to my client. I will return your call usually within a few hours please do leave a message.

Alternatively you could send me an email, though it might take longer for me to respond.

Send an email to:

michael@rapidresponsecomputers.com

I created this page to give you all the information you need if you have a Computer problem and want to get it fixed as quickly and easily as possible.

All contents of this website © 2009 Rapid Response Computer Services. It is illegal to copy or use the contents of this website without permission.

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